Safeguarding & Child Protection Policy
We are committed to creating a safe, protective, and nurturing environment for all children and young people.
- Immediate response to any safeguarding concerns
- Strict adherence to Local Authority and national safeguarding procedures
- Staff fully trained in safeguarding, reporting, and risk management
- Zero tolerance for abuse, neglect, or exploitation
- Regular audits and updates to ensure best practice
Our team listens, respects, and places the young person’s voice at the centre of every action taken.
Equality, Diversity & Inclusion Policy
We promote Integrity, Innovation, and Inclusivity—our core values.
- Fair and equal treatment for all children, families, and staff
- A non-discriminatory environment for everyone
- Culturally sensitive support and individualized care
- Training for staff on respect, inclusion, and bias awareness
Every young person is valued, respected, and empowered.
Behaviour Management Policy
Our approach is trauma-informed, consistent, and focused on emotional safety.
- Positive behaviour support techniques
- Clear communication of boundaries
- De-escalation strategies used by trained staff
- No use of punitive or harmful measures
- Encouragement of independence and emotional resilience
Privacy, Confidentiality & Data Protection Policy
We respect the privacy and dignity of young people.
- Compliance with GDPR and data protection laws
- Secure handling and storage of all records
- Confidential information sharing only when required
- Transparency regarding how personal data is used
Health & Safety Policy
The health, safety, and security of every child is our top priority.
- Safe, hazard-free living environments
- Regular risk assessments for homes and activities
- 24/7 availability of trained staff
- Clear emergency, fire, and medical procedures
- Ongoing health & safety training for all staff
Placement & Admissions Policy
Our admissions process is smooth, transparent, and child-centred.
- Clear assessment before placement
- Detailed matching to suitable accommodation
- Collaboration with social workers and families
- Placement plans built around the young person’s needs
- Same-day placements when urgent support is required
Staff Training & Development Policy
We ensure our staff receive continuous, high-quality training.
- Mandatory safeguarding and first-aid training
- Behaviour management & trauma-informed care training
- Regular supervision and performance reviews
- Professional growth and qualification support
Complaints & Feedback Policy
We believe in listening, learning, and improving.
- Clear procedure for handling complaints
- Confidential and fair investigation process
- Opportunity to appeal decisions
- Feedback used to improve service quality
Emergency Placement Policy
Our Same Day Placement service ensures immediate, safe, and appropriate accommodation.
- Immediate assessment and rapid placement
- Safe and suitable accommodation options
- Trauma-informed support from arrival
- 24/7 emergency response team
Quality Assurance Policy
We maintain continuous quality improvement across all services.
- Regular internal audits and monitoring
- Compliance with local and national standards
- Review of care plans and outcomes
- Feedback from young people and professionals
- Commitment to excellence and accountability
