Terms & Conditions

Welcome to Solihull Recovery.

By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Services

We at Solihull Recovery provide vehicle recovery services including car recovery, breakdown assistance, accident recovery, and towing, subject to availability and weather conditions.

2. Bookings

All bookings must be made through our official contact methods. A confirmed booking is only established once acknowledged by Solihull Recovery. We reserve the right to refuse service in specific circumstances, including unsafe recovery environments.

3. Cancellations

Cancellations must be made with reasonable notice. Any cancellations made after dispatch may be subject to a call-out charge. Non-refundable charges may apply for late cancellations or no-shows.

4. Liability

While we at Solihull Recovery take every precaution to recover your vehicle safely, we are not liable for pre-existing damage or any issues not directly caused by our handling. Customers are responsible for removing personal belongings before recovery.

5. Payment

Payment is due immediately upon completion of service unless pre-arranged. We accept major forms of payment including cash, card, and bank transfers.

6. Changes

Solihull Recovery reserves the right to modify these Terms.

Privacy Policy

1. Introduction

At Nishan Builders Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with data protection laws. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, phone number, email address, and postal address.
  • Business Information: Company name, job role, and project requirements.
  • Technical Data: IP address, browser type, device information, and website usage statistics.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our construction and building services.
  • To respond to inquiries, requests, or customer support needs.
  • To improve our website, services, and user experience.
  • To comply with legal and regulatory requirements.
  • For marketing and promotional purposes (only with your consent).

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service providers who assist in delivering our services (e.g., IT support, payment processors).
  • Legal authorities if required by law or to protect our business interests.

5. Data Security

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse.

  • Service providers who assist in delivering our services (e.g., IT support, payment processors).
  • Legal authorities if required by law or to protect our business interests.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Withdraw consent for marketing communication

Cookie Policy

Solihull Recovery uses cookies to improve your experience on our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand user behaviour and enhance website functionality.

2. How We Use Cookies

We at Solihull Recovery use cookies to:

  • Analyse website traffic and visitor behaviour
  • Remember user preferences
  • Improve site speed and performance

3. Types of Cookies Used

  • Essential Cookies: Necessary for site functionality
  • Analytical Cookies: Help us measure and understand how visitors interact with our website
  • Third-party Cookies: Used by tools such as Google Analytics for insights

4. Managing Cookies

You can control and delete cookies via your browser settings. However, disabling cookies may affect how the website functions.

By continuing to use our site, you consent to the use of cookies as described in this policy.

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