Privacy Policy
Jash Physio respects your privacy and is committed to protecting your personal information. We collect, store, and process personal data only where necessary to provide physiotherapy services, manage appointments, and meet legal and professional obligations.
Personal information may include contact details, medical history, and treatment records. All data is handled securely and confidentially in accordance with applicable laws and professional standards.
GDPR & Data Protection
Jash Physio complies fully with the UK General Data Protection Regulation (GDPR) and Data Protection Act. We ensure that all personal data is processed lawfully, fairly, and transparently.
You have the right to access your personal data, request corrections, and ask for information about how your data is used. Data is stored securely and retained only for as long as required by law or professional guidelines.
Consent Form
Before starting physiotherapy treatment, we require your informed consent. This ensures you understand the nature of the treatment, potential risks, benefits, and alternative options.
Consent may be provided verbally or in writing and can be withdrawn at any time. Our physiotherapists will always explain treatment procedures clearly and answer any questions you may have.
Cancellation Policy
Jash Physio requires a minimum of 24 hours’ notice for appointment cancellations or rescheduling. This allows us to manage appointment availability effectively.
Appointments cancelled with less than 24 hours’ notice or missed appointments may be subject to a cancellation fee.
Complaints Procedure
We aim to provide the highest standard of care at all times. However, if you are unhappy with any aspect of our service, we encourage you to raise your concerns with us.
Complaints can be made verbally or in writing and will be handled promptly, fairly, and confidentially. We take all feedback seriously and use it to improve our services.